Live Agent Assist
Empower your agents with
AI-powered agent assistance
Real-time agent support that helps improve performance, productivity, and your contact center efficiency.
Improved Customer Service and CX
Enable your agents to respond quickly and accurately to customer inquiries with real-time agent assistance.
Improved Agent Performance and Contact Center Efficiency
Reduce overall handling times and improve efficiency by implementing automated routine tasks and providing your agents with real-time insights and guidance.
Faster Agent Training
Allow your agents to quickly learn and apply best practices without the need for extensive training sessions.
Consistent and Accurate Information in each Interaction
Provide your agents with standardized responses and access to accurate real-time up-to-date information to ensure consistency in each interaction.
Live Assistance
Empower your agents by guiding them throughout each interaction.
Real-time Speech Analytics
Deliver actionable insights that enhance the quality of customer interactions with real-time speech analytics.
Know More here.
Automatic Summary of Interactions
Generate concise summaries of customer interactions, saving time and ensuring accurate records.
Transcript
Convert audio into text for quick verification of information, compliance check, sentiment analysis, and improved CX.
