Company News & Updates

Optimizing Your Contact Center With Managed Services

Contact centers are at the heart of customer satisfaction, serving as the frontline for customer...

Live Agent Assistance: Empowering Agents to Build Meaningful Connections

While chatbots and automated systems handle routine inquiries efficiently, they lack the human...

5 Benefits of Using Agent Scripts in Contact Centers

The benefits of adopting agent scripts in contact centers are multiple. Agent scripting allows...

Top 5 reasons to consider an omnichannel strategy

Modern customers expect the ability to contact you through their preferred channel, when...

Join Collab at CxSummit 2024

We are thrilled to announce that Collab will be sponsoring the upcoming CxSummit, taking place on...

Why choose skills-based routing

Skills-based routing aims to make customer service more efficient and assertive by connecting the...

Collab is Citrix Ready Validated

Collab has partnered with Citrix Systems, Inc. to provide you with greater efficiency and...

5 Call Center KPIs That You Should be Tracking

Tracking the right Key Performance Indicators (KPIs) is crucial for enhancing efficiency,...

5 Top Benefits of IVR Technology

Interactive Voice Response (IVR) systems have transformed the way businesses interact with their...

Case Study: FlightSite

“With this new platform, FlighSite has access to a cutting-edge CX solution and gains scalability...

4 Tips to Streamline your Contact Center Workflows and Maximize Efficiency

Streamlining workflows in contact centers can significantly improve productivity, reduce wait...

Meet Collab and iAgility at ALL4CUSTOMER 2024 in Paris

We are thrilled to announce that Collab will be joining forces with our esteemed partner,...

Case Study: GoConnection

“By implementing OneContact CC, GoConnection successfully transformed its remote operations,...

Contact Center Solutions for Telcos

The telecommunications industry is at the heart of our digitally connected world, playing a...

Collab Heads to MWC24 in Barcelona!

We at Collab are thrilled to announce our upcoming visit to the Mobile World Congress (MWC) 2024,...

Book a Meeting with Collab and Celfocus at the Africa Tech Summit

We're excited to announce that Collab, in partnership with Celfocus, will be attending the Africa...

Collab and Openwave embark on a Collaborative Journey to Japan

Collab and Openwave are excited to embark on a journey to Japan to explore new possibilities and...

Join Collab at CCW 2024 for AI-Powered Contact Center Solutions

Collab will be showing its solutions at the 25th International Conference & Trade Show for...

Collab: 2023 in Review

As the year ends, it's a moment of reflection and pride for us at Collab. 2023 marked a...

Top 5 Contact Center Trends for 2024

In the dynamic realm of customer service, staying ahead of the curve is not just a choice—it's a...

6 Key Factors to Choose the Best Contact Center Software

Choosing the best contact center software is crucial for any business. Every day, customers reach...

AI in Contact Centers: Top 6 Positive Impacts

In the dynamic landscape of customer service, AI has emerged as a game-changer for contact...

Case Study: Mendoza Gobierno

“The implementation of Collab’s OneContact has simplified citizen service management. The ability...

10 Reasons to Consider Cloud Contact Center Deployment

As customer expectations continue to rise, organizations are reevaluating their contact center...