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Optimizing Your Contact Center With Managed Services
Contact centers are at the heart of customer satisfaction, serving as the frontline for customer...
Live Agent Assistance: Empowering Agents to Build Meaningful Connections
While chatbots and automated systems handle routine inquiries efficiently, they lack the human...
5 Benefits of Using Agent Scripts in Contact Centers
The benefits of adopting agent scripts in contact centers are multiple. Agent scripting allows...
Top 5 reasons to consider an omnichannel strategy
Modern customers expect the ability to contact you through their preferred channel, when...
Why choose skills-based routing
Skills-based routing aims to make customer service more efficient and assertive by connecting the...
5 Call Center KPIs That You Should be Tracking
Tracking the right Key Performance Indicators (KPIs) is crucial for enhancing efficiency,...
5 Top Benefits of IVR Technology
Interactive Voice Response (IVR) systems have transformed the way businesses interact with their...
4 Tips to Streamline your Contact Center Workflows and Maximize Efficiency
Streamlining workflows in contact centers can significantly improve productivity, reduce wait...
Meet Collab and iAgility at ALL4CUSTOMER 2024 in Paris
We are thrilled to announce that Collab will be joining forces with our esteemed partner,...
Contact Center Solutions for Telcos
The telecommunications industry is at the heart of our digitally connected world, playing a...
6 Key Factors to Choose the Best Contact Center Software
Choosing the best contact center software is crucial for any business. Every day, customers reach...
AI in Contact Centers: Top 6 Positive Impacts
In the dynamic landscape of customer service, AI has emerged as a game-changer for contact...
10 Reasons to Consider Cloud Contact Center Deployment
As customer expectations continue to rise, organizations are reevaluating their contact center...
eBook: Improve your Contact Center Experiences with OneContact CC
This eBook unveils the transformative potential of OneContact CC in revolutionizing experiences...
The Power of Analytics in Contact Centers
Contact centers are becoming increasingly data-rich environments. Every customer interaction...
Migrating to the Cloud and Accelerating Success
In the realm of customer experience, the contact center plays a pivotal role. The traditional...
Case Study: Seguros Sura Argentina
“OneContact CC has allowed us to improve our service levels and increase our satisfaction metrics...
Unleashing the Power of ChatGPT in Contact Centers
In today's fast-paced digital landscape, providing exceptional customer experiences is paramount...
Exploring Effective Routing Strategies
How does skills based routing works? Find out the right routing strategy for your business and learn how to implement it with OneContact CC
Empowering Customers with Self-Service Support & Chatbots
Self-service options give customers faster solutions. A bot with Artificial Intelligence is capable of resolving more than 70% of customer queries.
NPS for Contact Centers
Measuring customer satisfaction and assessing their experience is an important point for any contact center. That’s when NPS for Contact Centers steps in. NPS means Net Promoter Score and it’s a metric that assesses customer satisfaction.
Top reasons why customer service matters
Far are the days a company only focused on making a sale without thinking about the whole customer...
Types of Dialers for Call Centers
Learn about the 3 types of dialers and understand which dialer is the best for your outbound marketing campaigns. With pros & cons
How Social Media is changing Customer Experience
WhatsApp users send roughly 65 billion messages daily. The data is clear: messaging apps are shaping customer experience and opening opportunities
